Energy Efficiency
There are many ways to conserve energy and save money. If you would like information on home improvement, new homes, major appliances, heating, cooling and ventilation equipment and controls, windows, doors, skylights, lighting, office equipment, electronics, ENERGY STAR®, EnerGuide and R-2000, contact the Office of Energy Efficiency, Natural Resources Canada. They also have information on vehicle efficiency.

Complaints
If you wish to complain about your utility bill, contact your utility company using the contact information on your bill. If you cannot resolve the dispute with the company, contact your provincial utility commission or board. These bodies regulate utility corporations.

Natural Resources Canada

Office of Energy Efficiency
18th Floor
580 Booth Street

Ottawa, Ontario  K1A 0E4

Telephone: 613-995-2943
Phone (TTY): 613-996-4397
Fax: 613-943-1590

Website: www.nrcan.gc.ca/energy/efficiency

Provincial and Territorial Utility Commissions and Boards

Alberta

Alberta Utilities Commission (utilities regulator)
4th Floor
Fifth Avenue Place
425-1 Street SW

Calgary, Alberta  T2P 3L8

Telephone: 403-592-8845
Fax: 403-592-4406

Email: 
Website: www.auc.ab.ca

Alberta

Office of the Utilities Consumer Advocate
TD Tower
Suite 1701
10088-102 Avenue

Edmonton, Alberta  T5J 2Z1

Telephone: 780-644-5130
Fax: 780-644-5129

Email: 
Alternate Email: 
Website: www.ucahelps.gov.ab.ca

British Columbia

British Columbia Utilities Commission
6th Floor
900 Howe Street
PO Box 250

Vancouver, British Columbia  V6Z 2N3

Telephone: 604-660-4700
Toll Free: 1-800-663-1385
Fax: 604-660-1102

Email: 
Website: www.bcuc.com

Manitoba

Manitoba Public Utilities Board
Suite 400
330 Portage Avenue

Winnipeg, Manitoba  R3C 0C4

Telephone: 204-945-2638
Toll Free: 1-866-854-3698
Fax: 204-945-2643

Email: 
Website: www.pub.gov.mb.ca

New Brunswick

New Brunswick Energy and Utilities Board
Suite 1400
15 Market Square
PO Box 5001

Saint John, New Brunswick  E2L 4Y9

Telephone: 506-658-2504
Toll Free: 1-866-766-2782
Fax: 506-643-7300

Website: www.nbeub.ca/

Newfoundland and Labrador

Newfoundland and Labrador Board of Commissioners of Public Utilities
Suite E-210
Prince Charles Building
20 Torbay Road
PO Box 21040

St. John’s, Newfoundland and Labrador  A1A 5B2

Telephone: 1-866-782-0006
Fax: 709-726-9604

Email: 
Website: www.pub.nf.ca

Northwest Territories

Northwest Territories Public Utility Board
203-62 Woodland Drive
PO Box 4211

Hay River, Northwest Territories  X0E 1G1

Telephone: 867-874-3944
Fax: 867-874-3639

Website: www.nwtpublicutilitiesboard.ca/about.htm

Nova Scotia

Utility and Review Board
3rd Floor,
Summit Place
1601 Lower Water Street
PO Box 1692
Unit M

Halifax, Nova Scotia  B3J 3S3

Telephone: 902-424-4448
Fax: 902-424-3919

Email: 
Website: www.nsuarb.ca

Ontario

Ontario Energy Board
PO Box 2319
2300 Yonge Street

Toronto, Ontario  M4P 1E4

Telephone: 416-314-2455
Toll Free: 1-877-632-2727
Fax: 416-440-7656

Prince Edward Island

Regulatory and Appeals Commission
Suite 501
National Bank Tower
134 Kent Street
PO Box 577

Charlottetown, Prince Edward Island  C1A 7L1

Telephone: 902-892-3501
Toll Free: 1-800-501-6268
Fax: 902-566-4076

Email: 
Website: www.irac.pe.ca

Québec

Régie de l’énergie Québec
Suite 3.10
1200 Route de l’Église

Québec, Quebec  G1V 5A4

Telephone: 418-646-0970
Toll Free: 1-888-527-3443
Fax: 418-646-1021

Québec

Suite 255
800 VictoriaPlace
PO Box 001

Montréal, Quebec  H4Z 1A2

Telephone: 514-873-2452
Toll Free: 1-888-873-2452
Fax: 514-873-2070

Saskatchewan

Saskatchewan does not have a public utilities commission or board. Inquiries may be made by writing to the minister responsible for the respective utility:
Legislative Buildings

Regina, Saskatchewan  S4S 0B3

Yukon

Yukon Utilities Board
PO Box 31728

Whitehorse, Yukon  Y1A 6L3

Telephone: 867-667-5058
Fax: 867-667-5059

Email: 
Website: www.yukonutilitiesboard.yk.ca