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Energy and Utilities
Energy Efficiency
There are many ways to conserve energy and save money. If you would like information on home improvement, new homes, major appliances, heating, cooling and ventilation equipment and controls, windows, doors, skylights, lighting, office equipment, electronics, ENERGY STAR®, EnerGuide and R-2000, contact the Office of Energy Efficiency, Natural Resources Canada. They also have information on vehicle efficiency.
Complaints
If you wish to complain about your utility bill, contact your utility company using the contact information on your bill. If you cannot resolve the dispute with the company, contact your provincial utility commission or board. These bodies regulate utility corporations.
Contacts For This Topic
Region (All regions)
Natural Resources Canada
Office of Energy Efficiency
18th Floor
580 Booth Street
Ottawa, Ontario K1A 0E4
Telephone: 613-995-2943
Phone (TTY): 613-996-4397
Fax: 613-943-1590
Website: www.oee.nrcan.gc.caProvincial and Territorial Utility Commissions and Boards
Alberta
Alberta Utilities Commission (utilities regulator)
4th Floor
Fifth Avenue Place
425-1 Street SW
Calgary, Alberta T2P 3L8
425-1 Street SW
Telephone: 403-592-8845
Fax: 403-592-4406
Email: Info@auc.ab.caWebsite: www.auc.ab.ca
Alberta
Office of the Utilities Consumer Advocate
TD Tower
Suite 1701
10088-102 Avenue
Edmonton, Alberta T5J 2Z1
10088-102 Avenue
Telephone: 780-644-5130
Fax: 780-644-5129
Email: UCAhelps@gov.ab.ca orAlternate Email: UtilitiesConsumerAdvocate@gov.ab.ca
Website: www.ucahelps.gov.ab.ca
British Columbia
British Columbia Utilities Commission
6th Floor
900 Howe Street
PO Box 250
Vancouver, British Columbia V6Z 2N3
PO Box 250
Telephone: 604-660-4700
Toll Free: 1-800-663-1385
Fax: 604-660-1102
Email: Commission.Secretary@bcuc.comWebsite: www.bcuc.com
Manitoba
Manitoba Public Utilities Board
Suite 400
330 Portage Avenue
Winnipeg, Manitoba R3C 0C4
Telephone: 204-945-2638
Toll Free: 1-866-854-3698
Fax: 204-945-2643
Email: publicutilities@gov.mb.caWebsite: www.pub.gov.mb.ca
New Brunswick
New Brunswick Energy and Utilities Board
Suite 1400
15 Market Square
PO Box 5001
Saint John, New Brunswick E2L 4Y9
PO Box 5001
Telephone: 506-658-2504
Toll Free: 1-866-766-2782
Fax: 506-643-7300
Website: www.nbeub.ca/Newfoundland and Labrador
Newfoundland and Labrador Board of Commissioners of Public Utilities
Suite E-210
Prince Charles Building
20 Torbay Road
PO Box 21040
St. John's, Newfoundland and Labrador A1A 5B2
20 Torbay Road
PO Box 21040
Telephone: 1-866-782-0006
Fax: 709-726-9604
Email: ito@pub.nf.caWebsite: www.pub.nf.ca
Northwest Territories
Northwest Territories Public Utility Board
203-62 Woodland Drive
PO Box 4211
Hay River, Northwest Territories X0E 1G1
Telephone: 867-874-3944
Fax: 867-874-3639
Website: www.nwtpublicutilitiesboard.ca/about.htmNova Scotia
Utility and Review Board
3rd Floor,
Summit Place
1601 Lower Water Street
PO Box 1692
Unit M
Halifax, Nova Scotia B3J 3S3
1601 Lower Water Street
PO Box 1692
Unit M
Telephone: 902-424-4448
Fax: 902-424-3919
Email: uarb.board@gov.ns.caWebsite: www.nsuarb.ca
Ontario
Ontario Energy Board
PO Box 2319
2300 Yonge Street
Toronto, Ontario M4P 1E4
Telephone: 416-314-2455
Toll Free: 1-877-632-2727
Fax: 416-440-7656
Website: www.oeb.gov.on.caPrince Edward Island
Regulatory and Appeals Commission
Suite 501
National Bank Tower
134 Kent Street
PO Box 577
Charlottetown, Prince Edward Island C1A 7L1
134 Kent Street
PO Box 577
Telephone: 902-892-3501
Toll Free: 1-800-501-6268
Fax: 902-566-4076
Email: info@irac.pe.caWebsite: www.irac.pe.ca
Québec
Régie de l'énergie Québec
Suite 3.10
1200 Route de l'Église
Québec, Quebec G1V 5A4
Telephone: 418-646-0970
Toll Free: 1-888-527-3443
Fax: 418-646-1021
Québec
Suite 255
800 VictoriaPlace
PO Box 001
Montréal, Quebec H4Z 1A2
PO Box 001
Telephone: 514-873-2452
Toll Free: 1-888-873-2452
Fax: 514-873-2070
Saskatchewan
Saskatchewan does not have a public utilities commission or board. Inquiries may be made by writing to the minister responsible for the respective utility:
Legislative Buildings
Yukon
Yukon Utilities Board
PO Box 31728
Telephone: 867-667-5058
Fax: 867-667-5059
Email: yub@northwestel.netWebsite: www.yukonutilitiesboard.yk.ca
