Before you Buy

  • Stick to a spending plan to keep your finances in check. Ask yourself if this purchase fits into your budget.
  • Research products before you buy – especially big ticket items. Compare prices, service and warranties.
  • Read the fine print on a contract before you sign. Ask questions – it is your money.
  • Ask for references and check them before you hire a contractor. Your local Better Business Bureau can help.
  • Walk away, hang up, delete or shred an offer that sounds too good to be true.
  • Negotiate the price of an item with the seller. You may have better luck if you are polite and reasonable.
  • Check the return policy. Unless stated in their policy, stores do not have to provide a refund or exchange.
  • Avoid using credit. Make sure a credit purchase is something you really need and that you can afford the payments. Debt can pile up quickly.

After you Buy

  • Keep receipts, warranties and service contracts. You may need these to make a claim.
  • Take responsibility for your debts. If you can’t pay your bills, talk to your creditors or ask a budget counsellor for help.
  • Say “No Thank You” to anyone who says they can repair your credit history. Only YOU can do this, by paying bills on time. Get a copy of your credit report every year and check it for mistakes.
  • Give the seller a chance to correct any problems before you complain to someone else. If they can’t or won’t help, contact your provincial or territorial consumer affairs office.

Environmentally Responsible Consumer Tip:

If you are thinking of buying new appliances, electronics, heating, cooling or lighting equipment, look for the ENERGY STAR symbol. This symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. For more information, go to

Provincial and Territorial Consumer Affairs Offices


Service Alberta, Consumer Contact Centre
3rd Floor Commerce Place
10155-102 Street

Edmonton, Alberta  T5J 4L4

Telephone: 780-427-4088
Toll Free: 1-877-427-4088


British Columbia

Consumer Protection BC
#307-3450 Uptown Blvd
PO Box 9244

Victoria, British Columbia  V8W 9J2

Telephone: 604-320-1667
Toll Free: 1-888-564-9963
Fax: 250-920-7181



Consumer Protection Office, Manitoba Justice
302-258 Portage Avenue

Winnipeg, Manitoba  R3C 0B6

Telephone: 204-945-3800
Toll Free: 1-800-782-0067
Fax: 204-945-0728


New Brunswick

Financial and Consumer Services Commission
225 King Street, Suite 200

Fredericton, New Brunswick  E3B 1E1

Toll Free: 1-866-933-2222
Fax: 506-444-4494


Newfoundland and Labrador

Service NL
PO Box 8700

St. John’s, Newfoundland and Labrador  A1B 4J6

Telephone: 709-729-2600
Toll Free: 1-877-968-2600
Fax: 709-729-6998


Northwest Territories

Consumer Affairs, Department of Municipal and Community Affairs
5201-50th Avenue, Suite 600
PO Box 1320

Yellowknife, Northwest Territories  X1A 2L9

Telephone: 867-767-9161 ext 21022
Fax: 867-873-0309


Nova Scotia

Service Nova Scotia and Municipal Relations, Public Enquiries
Mail Room, 8 South
Maritime Centre
1505 Barrington Street

Halifax, Nova Scotia  B3J 3K5

Telephone: 902-424-5200
Toll Free: 1-800-670-4357
Fax: 902-424-0720



Consumer Affairs, Department of Community and Government Services
3090 – 9th Street
P.O. Box 440

Baker Lake, Nunavut  X0C 0A0

Telephone: 867-793-3303
Toll Free: 1-866-223-8139
Fax: 867-793-3321



Consumer Protection Ontario, Ministry of Government and Consumer Services
Box 450
1201 Wilson Ave, Station A

Toronto, Ontario  M3M 1J8

Telephone: 416-326-8800
Toll Free: 1-800-889-9768
Phone (TTY): 416-229-6086
Phone (TTY) 2: 1-877-666-6545
Fax: 416-326-8665


Prince Edward Island

Consumer Services, Department of Justice and Public Safety
Shaw Building, 4th Floor
95 Rochford Street
PO Box 2000

Charlottetown, Prince Edward Island  C1A 7N8

Telephone: 902-368-4580
Telephone: 902-368-4550
Toll Free: 1-800-658-1799
Fax: 902-368-5283



Office de la protection du consommateur
400 Jean-Lesage Boulevard, Suite 450

Québec, Quebec  G1K 8W4

Telephone: 418-643-1484
Toll Free: 1-888-672-2556
Fax: 418-528-0976


Consumer Services, Department of Community Services
307 Black Street

Whitehorse, Yukon  Y1A 2N1

Telephone: 867-667-5111
Toll Free: 1-800-661-0408 ext. 5111
Fax: 867-667-3609