What are Rebates?

Rebates include any type of promotion offered by a retailer or manufacturer that involves a partial refund or discount in the form of cash or a cheque.

  • Some promotions that claim to offer rebates are in fact gift cards or credits to be used for future purchases.
  • Some rebates will be given to you at the time of purchase, while others, such as mail-in rebates, will be sent to you at a later date IF you apply for them.

What to Consider?

Before deciding if this is the best deal for you:

  • remember that, although the majority of consumers believe they will apply for a rebate after leaving the store, many don’t, and end up paying the regular price;
  • ask the vendor whether the taxes will be calculated on the full amount or the after-rebate price.

Do I Qualify?

Before you buy, read the terms and conditions. In particular, check whether:

  • there is a deadline to apply;
  • you are required to buy another product;
  • you are required to send anything other than a claim form with your contact information and a proof of purchase, such as a UPC code;
  • there are restrictions as to the eligibility of certain mailing addresses, such as rural addresses;
  • there is a limit on the number of rebates per household;
  • the rebate is only valid if the purchase is made at certain retailers; or
  • there are any other limitations or conditions that might affect whether you qualify or will likely apply for the rebate.

How do I Obtain my Rebate?

At the time of purchase, ensure that you have all required documents to apply for the rebate. Since original sales receipts must often be sent in, ask the vendor if you can receive a duplicate of the original.

When applying for the rebate, remember to:

  • follow the instructions on the rebate form and include all required documentation; and
  • make a copy of everything that you provided in case the rebate is delayed or not paid.

If the rebate is not paid on time, or if there are any other issues, contact the vendor.

If you are having trouble with the rebate process, consult the complaints section of this Handbook for help with drafting a complaint and for advice on how to approach the company.

Contact the Competition Bureau if you believe that you have been misled or if you come across questionable rebate promotions.

Provincial and Territorial Consumer Affairs Offices


Service Alberta, Consumer Contact Centre
3rd Floor Commerce Place
10155-102 Street

Edmonton, Alberta  T5J 4L4

Telephone: 780-427-4088
Toll Free: 1-877-427-4088


British Columbia

Consumer Protection BC
#307-3450 Uptown Blvd
PO Box 9244

Victoria, British Columbia  V8W 9J2

Telephone: 604-320-1667
Toll Free: 1-888-564-9963
Fax: 250-920-7181



Consumer Protection Office, Manitoba Justice
302-258 Portage Avenue

Winnipeg, Manitoba  R3C 0B6

Telephone: 204-945-3800
Toll Free: 1-800-782-0067
Fax: 204-945-0728


New Brunswick

Financial and Consumer Services Commission
225 King Street, Suite 200

Fredericton, New Brunswick  E3B 1E1

Toll Free: 1-866-933-2222
Fax: 506-444-4494


Newfoundland and Labrador

Service NL
PO Box 8700

St. John’s, Newfoundland and Labrador  A1B 4J6

Telephone: 709-729-2600
Toll Free: 1-877-968-2600
Fax: 709-729-6998


Northwest Territories

Consumer Affairs, Department of Municipal and Community Affairs
5201-50th Avenue, Suite 600
PO Box 1320

Yellowknife, Northwest Territories  X1A 2L9

Telephone: 867-767-9161 ext 21022
Fax: 867-873-0309


Nova Scotia

Service Nova Scotia and Municipal Relations, Public Enquiries
Mail Room, 8 South
Maritime Centre
1505 Barrington Street

Halifax, Nova Scotia  B3J 3K5

Telephone: 902-424-5200
Toll Free: 1-800-670-4357
Fax: 902-424-0720



Consumer Affairs, Department of Community and Government Services
3090 – 9th Street
P.O. Box 440

Baker Lake, Nunavut  X0C 0A0

Telephone: 867-793-3303
Toll Free: 1-866-223-8139
Fax: 867-793-3321



Consumer Protection Ontario, Ministry of Government and Consumer Services
Box 450
1201 Wilson Ave, Station A

Toronto, Ontario  M3M 1J8

Telephone: 416-326-8800
Toll Free: 1-800-889-9768
Phone (TTY): 416-229-6086
Phone (TTY) 2: 1-877-666-6545
Fax: 416-326-8665


Prince Edward Island

Consumer Services, Department of Justice and Public Safety
Shaw Building, 4th Floor
95 Rochford Street
PO Box 2000

Charlottetown, Prince Edward Island  C1A 7N8

Telephone: 902-368-4580
Telephone: 902-368-4550
Toll Free: 1-800-658-1799
Fax: 902-368-5283



Office de la protection du consommateur
400 Jean-Lesage Boulevard, Suite 450

Québec, Quebec  G1K 8W4

Telephone: 418-643-1484
Toll Free: 1-888-672-2556
Fax: 418-528-0976



Consumer Services, Department of Community Services
307 Black Street

Whitehorse, Yukon  Y1A 2N1

Telephone: 867-667-5111
Toll Free: 1-800-661-0408 ext. 5111
Fax: 867-667-3609


Competition Bureau Canada

Head Office

50 Victoria Street

Gatineau, Quebec  K1A 0C9

Telephone: 819-997-4282
Toll Free: 1-800-348-5358
Phone (TTY): 1-800-642-3844
Fax: 819-997-0324


Federal Consumer Affairs Office

Office of Consumer Affairs

235 Queen Street

Ottawa, Ontario  K1A 0H5

Telephone: 343-291-3280