A credit report is a “snapshot” of your credit history. This credit information allows financial institutions and lenders to measure your level of financial risk and assess your creditworthiness.
A credit score is based on various things such as past and current level of debt, debt repayment or bill payment habits, etc. There is no standard model for a consumer credit score in Canada; credit reporting agencies and other businesses use their own formulas to assess creditworthiness. The only way to fix bad credit is with good credit practices over time.
Tip: How to improve your credit score
- In Canada, credit scores range from 300 to 900 points—with 900 being the best score.
- Always make your payments on time. If you cannot pay the full amount, make at least the minimum payment.
- If you think you will have trouble paying a bill, contact the lender right away. See if you can work out a special arrangement to repay your debt.
- Be wary of people who claim they can instantly fix your credit score.
How to Find your Credit Report
You should check your credit report every year to make sure that it is accurate. You can get a copy of your personal credit report from either Equifax or TransUnion. There are different ways of getting a credit report. For example, immediate online access to a credit report (and credit score) is available for a price, or you can ask for a free copy of your credit report by mail, by phone, or—in some areas—in person.
To order a free credit report from the main national credit reporting agencies, call the following numbers:
- Equifax Canada: 1-800-465-7166
- TransUnion Canada: 1-800-663-9980 or 1-877-713-3393 if you are a Quebec resident
Learning More about Credit Reporting
- Financial Consumer Agency of Canada – Understanding Your Credit Report and Credit Score
- Office of Consumer Affairs – Credit Reports, Credit Scores and Credit Repair
Credit reporting and credit reporting agencies are regulated by provincial and territorial governments. For more information, contact your provincial or territorial consumer affairs office.
Credit Reporting Agencies
Hamilton, Ontario L8L 7W2
Consumer Relations [For Quebec Residents]
Laval, Quebec H7N 1A1
Equifax Canada Inc.
Consumer Relations Department
Montréal, Quebec H1S 2Z2
Financial Consumer Agency of Canada (FCAC)
Ottawa, Ontario K1R 1B9
Provincial and Territorial Consumer Affairs Office
Consumer Protection Division, Financial and Consumer Affairs Authority of Saskatchewan
Regina, Saskatchewan S4P 4H2
Provincial and Territorial Consumer Affairs Offices
Service Alberta, Consumer Contact Centre
Edmonton, Alberta T5J 4L4
Consumer Protection BC
Victoria, British Columbia V8W 9J2
Consumer Protection Office, Manitoba Justice
Winnipeg, Manitoba R3C 0B6
Financial and Consumer Services Commission
Fredericton, New Brunswick E3B 1E1
Newfoundland and Labrador
St. John’s, Newfoundland and Labrador A1B 4J6
Consumer Affairs, Department of Municipal and Community Affairs
Yellowknife, Northwest Territories X1A 2L9
Service Nova Scotia and Municipal Relations, Public Enquiries
1505 Barrington Street
Halifax, Nova Scotia B3J 3K5
Consumer Affairs, Department of Community and Government Services
Baker Lake, Nunavut X0C 0A0
Consumer Protection Ontario, Ministry of Government and Consumer Services
Toronto, Ontario M3M 1J8
Prince Edward Island
Consumer Services, Department of Justice and Public Safety
PO Box 2000
Charlottetown, Prince Edward Island C1A 7N8
Office de la protection du consommateur
Québec, Quebec G1K 8W4
Consumer Services, Department of Community Services
Whitehorse, Yukon Y1A 2N1