To guard yourself from debit card fraud, follow these steps:
- Keep your debit card in a safe place and never lend it to anyone.
- Never give your personal identification number (PIN) or password to anyone, including friends, family, staff at your financial institution or the police. If you suspect that someone other than you knows your PIN, change it immediately and notify your financial institution.
- Memorize your PIN and avoid writing it down. When you must do so, make sure that it is well disguised, for example, by re-arranging the numerals or substituting other numerals or symbols, and keep it within a record of other information that you store separately from your debit card.
- When selecting a PIN do not use obvious information. The bank might not reimburse you for any money you lost if you used your name, address, telephone number, date of birth or social insurance number for your PIN.
- If your card is lost, stolen or gets stuck in the bank machine, notify your financial institution immediately.
- If you notice anything on your monthly statement that doesn’t seem quite right (an extra or a missing purchase, for example), notify your financial institution immediately and change your PIN. It is possible that the information on your card has been stolen at a bogus machine and you may be targeted for theft.
When purchasing goods or services or when using a bank machine, remember these tips:
- Never let your debit card out of your sight; swipe the card yourself, if you can. When you can’t swipe it yourself, watch to make sure that it is not being double-swiped.
- Watch out for “shoulder surfers”—people who read your PIN as you enter it. Use your hand or body to shield the keypad to prevent others from seeing you enter your PIN.
- Only conduct debit transactions when and where you feel secure.
- If anyone tries to distract you at a bank machine, complete what you are doing and retrieve your card and money before talking to the person.
- After completing a transaction, remember to take your card and the transaction record.
If you’ve already been defrauded, notify your financial institution and the police. There are other steps you may wish to take as well. For more information on those steps and on how to protect yourself against debit card fraud, go to Protecting Yourself Against Debit Card Fraud, found on the Office of Consumer Affairs’ website.
The Canadian Code of Practice for Consumer Debit Card Services is a voluntary code that outlines consumers’ and the financial industry’s responsibilities in debit card fraud. Visit the Financial Consumer Agency of Canada (FCAC) to view the code.
Financial Consumer Agency of Canada (FCAC)
Provincial and Territorial Consumer Affairs Offices
Service Alberta, Consumer Contact Centre
Edmonton, Alberta T5J 4L4
Consumer Protection BC
Victoria, British Columbia V8W 9J2
Consumer Protection Office, Manitoba Justice
Winnipeg, Manitoba R3C 0B6
Financial and Consumer Services Commission
Fredericton, New Brunswick E3B 1E1
Newfoundland and Labrador
St. John’s, Newfoundland and Labrador A1B 4J6
Consumer Affairs, Department of Municipal and Community Affairs
Yellowknife, Northwest Territories X1A 2L9
Service Nova Scotia and Municipal Relations, Public Enquiries
1505 Barrington Street
Halifax, Nova Scotia B3J 3K5
Consumer Affairs, Department of Community and Government Services
Baker Lake, Nunavut X0C 0A0
Consumer Protection Ontario, Ministry of Government and Consumer Services
Toronto, Ontario M3M 1J8
Prince Edward Island
Consumer Services, Department of Justice and Public Safety
PO Box 2000
Charlottetown, Prince Edward Island C1A 7N8
Office de la protection du consommateur
Québec, Quebec G1K 8W4