Refund and Exchange

While no legal obligation exists for businesses to accept returned items unless they are defective, retailers and other businesses generally agree that offering refunds or exchanges is a critical part of developing and maintaining good customer relations.

Ask about the seller's refund or exchange policy before you buy. If you are having problems with an exchange or refund or feel as if the seller is not upholding their policy, contact your provincial or territorial consumer affairs office for help.

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Important Notices